1 Technical services: regardless of pre-sale, sale, after-sale, as long as the user side demand equipment technical help and consulting, the company will be accurate within 24 hours to provide relevant technical information free of charge.
2 After the successful on-site start-up and commissioning acceptance, our after-sales engineers are responsible for the user's operators to carry out routine and emergency operation training.
3 Under normal operation, maintenance and repair of the equipment, the whole unit is guaranteed for one year, and the air compression element is guaranteed for five years. During the warranty period, the non-wearable parts in the unit, damage or failure under normal use, are gratuitous compensation, free of charge replacement.
4 Regardless of the warranty period inside and outside, my company will be on schedule to the factory inspection of gas purity, flow, pressure, voltage, current, screws tightness, etc. are to do a comprehensive test in a timely manner to understand the dynamics of the unit's operation, such as receiving the notification of the user's equipment failure, on-call.
5 In normal operation, my company will be monthly, quarterly and regularly arranged for the user to telephone or after-sales engineers to the scene to do the equipment operation visit work, timely understanding of the unit operation dynamics, received the user equipment failure notification, the office to immediately give a telephone reply, within one hour to the scene to deal with. Office in the field can not deal with the situation, the Shanghai head office will be sent directly to the scene within 24 hours to deal with after-sales engineers. In order to ensure the long-term stability of the equipment work.
6 Spare parts service: In case of damage to tubing parts, Geso will solve the problem first, then determine the responsibility, and then talk about the price, and then replace the parts after the problem is solved.